Help Centre

365PKR FAQ – Got Questions?

Everything you need to know about your account, payments in PKR, cricket betting, bonuses and more — answered clearly and straight to the point.

Why Players Trust 365PKR

What Makes 365PKR the Right Choice

Before we get into the questions, here's a quick look at what sets 365PKR apart for players across Pakistan.

Live Cricket & PSL Betting

Real-time odds on every PSL match, T20 international and domestic fixture. Markets update ball by ball so you can bet in the moment, not just before the toss.

Instant PKR Deposits

Fund your account in under a minute using JazzCash, Easypaisa, Raast or Bank Transfer. All transactions are processed in PKR — no conversion, no hidden fees.

Secure & Encrypted Platform

Your account data and financial details are protected with industry-standard encryption. We never store plain-text passwords or share your data with third parties.

Mobile App for Android

The 365PKR App brings the full platform to your pocket. Live betting, casino, bingo and your balance — all accessible with a single tap wherever you are in Pakistan.

Regular Bonuses & Promotions

Welcome bonuses, daily reload offers, free spins and cashback are credited directly to your account. Log in regularly to make sure you never miss an active promotion.

24/7 Support for Pakistan Players

Our support team is online around the clock via live chat. Responses are fast and in plain English, with full understanding of the Pakistani player experience.

Account Questions

Creating an account is straightforward. Click the Register button in the top navigation, fill in your mobile number, choose a strong password and complete the SMS verification. The whole process takes about two minutes. Once verified, your account is active and ready for deposits and play.

Go to the Login page and tap "Forgot your password?" You will be asked for your registered mobile number, and a reset code will be sent via SMS. Enter the code, set a new password and you are back in. If your number has changed, contact live chat support and they will verify your identity and assist with the reset.

No. Each player is allowed one account only. Duplicate accounts are against our Terms and Conditions and may result in all associated accounts being suspended, including any bonus balances. If you have accidentally created a second account, contact our support team immediately to have it resolved cleanly.

Log in to your account and navigate to the Profile or Settings section. Some details can be updated directly; others that affect account security — like your registered mobile number — require verification through our support team. Reach out via live chat and they will walk you through it quickly.

Yes. 365PKR is accessible to adult players throughout Pakistan — whether you are in Karachi, Lahore, Islamabad, Peshawar, Quetta or anywhere else. The platform is fully optimised for Pakistani mobile networks and payment methods including JazzCash and Easypaisa, so connectivity is rarely an issue.
Deposit Questions

365PKR supports JazzCash, Easypaisa, Raast, Bank Transfer, debit/credit cards and mobile wallets. All deposits are processed in PKR. For a full breakdown of each method, minimum amounts and processing times, visit the Deposit page.

JazzCash and Easypaisa deposits are credited to your account almost instantly — usually within seconds of confirming on your mobile wallet app. Raast transfers typically arrive within a few minutes. Bank transfers may take up to one business day depending on your bank's processing schedule. If your deposit has not reflected after the expected window, contact support with your transaction reference number.

Minimum and maximum deposit limits vary by payment method. Generally, mobile wallet deposits like JazzCash and Easypaisa have a low minimum entry point in PKR, making them accessible for all budgets. Full details including current limits are listed on the Deposit page. Limits may be adjusted based on your account verification status.

365PKR does not charge platform fees on deposits. However, your payment provider (JazzCash, Easypaisa, your bank, etc.) may apply their own transaction charges depending on your account type. We recommend checking with your provider if you are unsure. The amount credited to your 365PKR balance will always be clearly shown before you confirm.
Withdrawal Questions

Log in to your account, go to the Withdrawal section and select your preferred method — JazzCash, Easypaisa, Raast or Bank Transfer. Enter the amount you want to withdraw and confirm. Withdrawals to mobile wallets are usually processed within a few hours; Bank Transfer requests may take one to two business days.

Pending withdrawals are usually waiting for one of the following: completion of a bonus wagering requirement, a routine account verification check, or the processing window of your chosen payment method. If your withdrawal has been pending for longer than the standard processing time without an explanation, contact our support team via live chat with your request ID and they will look into it immediately.

Yes, a minimum withdrawal threshold applies and varies by payment method. The current minimums are displayed on the Withdrawal page. If your available balance is below the minimum, you will need to play through more funds before you can request a payout.
Bonus Questions

365PKR offers a welcome bonus for new registrations, daily reload bonuses, free spins on selected slots, cashback on losses and special promotions tied to major cricket events like PSL and international T20 series. Bonuses are credited to your account automatically — log in to your dashboard to see what is currently active.

A wagering requirement means you need to bet the bonus amount a certain number of times before the resulting winnings can be withdrawn. For example, a PKR 1,000 bonus with a 10x wagering requirement means you need to place PKR 10,000 in total bets before those funds become withdrawable. Each bonus lists its own specific terms, so always check before claiming.

Bonuses are usually credited automatically upon qualifying deposit or login. If a bonus has not appeared after the expected time, it may be because the minimum deposit requirement was not met, the promotion period has closed, or the bonus requires a specific opt-in step. Check the promotion details in your account and contact live support if the issue persists.
Games & Betting

365PKR covers a wide range: cricket betting (PSL, T20 internationals, domestic Pakistan fixtures), football, esports, live casino tables, slots, bingo and more. Visit the Game Lobby for the full catalogue or head to the Casino section for live dealer games and slots specifically.

Absolutely. Live in-play betting on Pakistan Super League matches is one of the most popular features on 365PKR. Odds are updated ball by ball across dozens of markets — match winner, top scorer, total sixes, over totals, fall of next wicket and more. You need to be logged in with a funded account to place live bets.

The 365PKR Bingo room hosts scheduled games throughout the day and evening. Purchase your cards before each game starts, then watch the numbers get called live. Complete the required pattern on your card first and you win the prize pool. It is a social, straightforward format that is popular with players who want a break from sports betting.

The 365PKR App offers the same account, balance, games and features as the desktop platform — just optimised for touchscreens. You will also get push notifications for live cricket odds, new promotions and deposit confirmations, which is an advantage over using the browser version on mobile. Same login credentials work across both.
Security & Responsible Gaming

All data transmitted between your device and 365PKR servers is encrypted using industry-standard TLS protocols. Passwords are stored as secure hashes — meaning even our own team cannot read them. When you log in from a new device, an SMS verification step adds another layer of protection. We never ask for your password over chat, SMS or email.

After logging in, you can set personal deposit limits (daily, weekly or monthly), session time reminders and self-exclusion periods. These tools are designed to help adults keep gaming enjoyable and within their own defined boundaries. If you ever feel gaming is becoming a problem, we encourage you to use these controls or reach out to support. Visit our Responsible Gaming page for full guidance on managing your play.

No. 365PKR is strictly for adults aged 18 and above. Age verification is part of the registration process. We take underage access seriously and encourage all users to keep their login credentials private, particularly in households where minors are present. If you believe someone under 18 has accessed the platform, contact support immediately.

Everything You Need to Know About Playing on 365PKR

Whether you are brand new to online gaming or a regular who has been placing cricket bets for years, the questions on this page cover the situations that come up most often for players in Pakistan. We have tried to keep the answers plain and direct — no jargon, no padding, just the information you actually need.

Getting Started Without the Confusion

The number one thing new players ask is simply: where do I begin? The answer is always the same — register a free account, make your first deposit using JazzCash or whichever method works for you, and then explore the platform at your own pace. You do not need to place large bets to enjoy 365PKR. Many players start small, get comfortable with the interface, and gradually increase their activity as they learn what they enjoy most.

The Platform page gives a good overview of how everything is structured. The Game Lobby is your central hub for finding any game type — slots, table games, bingo, sports. And if you prefer mobile over desktop, the 365PKR App gives you the same full experience on Android without needing to open a browser every time.

Payments in PKR — No Conversion Headaches

One of the main advantages of 365PKR for players in Pakistan is that everything works in PKR. You deposit in PKR, your balance shows in PKR and you withdraw in PKR. There is no conversion to USD or any other currency happening behind the scenes, which means what you see is genuinely what you get.

JazzCash and Easypaisa are by far the most popular deposit methods among Pakistani players because of how fast and familiar they are. Most people already have these apps on their phones for everyday transactions, so using them for gaming deposits feels natural rather than complicated. Raast and Bank Transfer work well for players who prefer to move larger amounts at a time. Whatever you use, the Deposit page has the current details on limits and timelines.

365PKR will never contact you asking for your password or payment PIN via SMS, email or live chat. If you receive any such message claiming to be from us, do not respond and report it to our support team immediately.

Cricket Betting — Pakistan's Favourite Feature

Cricket is not just a sport in Pakistan — it is a shared national experience, and betting on it has always been part of how fans engage with the game. 365PKR takes that seriously. The cricket section covers PSL from the group stage through to the final, all international T20 series involving Pakistan, Test matches, and other domestic competitions. During major series, you will find dozens of active markets for every single match.

Live in-play betting is particularly popular. Watching Babar Azam come to the crease and immediately placing a bet on him to top score — that is the kind of real-time engagement that the platform is built for. Odds shift as the match develops, which means sharp bettors who read the game well can find genuine value throughout an innings rather than just at the toss.

Bonuses and How to Make the Most of Them

Bonuses at 365PKR are credited automatically based on your activity — you do not usually need to enter a code or fill in a form. The welcome bonus is the most significant one and is triggered by your first qualifying deposit. After that, daily reload bonuses keep things interesting for regular players, and special event promotions during PSL or T20 World Cup windows tend to be the most generous of the lot.

The key thing to understand with any bonus is the wagering requirement. It is not a trick or a trap — it is just a standard condition that ensures bonuses are used for actual gameplay rather than immediately withdrawn. Read the terms attached to each offer before claiming, and if anything is unclear, ask support to explain it before you commit.

Account Safety Is a Shared Responsibility

365PKR invests heavily in platform-level security — encryption, device verification, secure password storage and continuous monitoring. But your own habits matter just as much. Use a unique password that you do not reuse elsewhere. Do not share your login details with anyone, not even friends or family. If you are playing from a shared device, always log out when you are done rather than relying on the session to time out on its own.

If you ever notice suspicious activity on your account — an unfamiliar login, a transaction you did not make, a password change you did not request — contact support immediately via live chat. The sooner a potential issue is flagged, the faster it can be contained and resolved.

Playing Responsibly and Staying in Control

Gaming is meant to be entertainment. When it stops being fun and starts feeling like something you have to do, or when you find yourself spending more than you intended on a regular basis, it is time to use the account controls that 365PKR provides. Set a weekly deposit limit that reflects what you can comfortably afford to lose. Use session reminders if you tend to lose track of time.

There is no shame in taking a break. The self-exclusion tool lets you pause your account for a set period — days, weeks or longer — and during that time you will not be able to log in or deposit. It is a straightforward tool for anyone who wants to step back and reset. Full details on all available controls are on the Responsible Gaming page.

Still Have a Question Not Covered Here?

The FAQ above covers the most common situations, but every player's circumstances are a little different. If your question is not answered here, the fastest way to get help is through live chat — available 24 hours a day, seven days a week. Our support team knows the platform inside out and can deal with account issues, payment queries, bonus clarifications and technical problems in real time. You can also browse the About Us page to understand more about how 365PKR operates, or check the Terms and Conditions for the full policy detail on any topic.

Ready to Get Started?

Join 365PKR and Start Playing Today

Register your free account in under two minutes, fund it via JazzCash or Easypaisa in PKR, and get straight into live cricket betting, casino games and bingo.

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18+ only. Please play responsibly and within your personal budget.