365pkr Privacy Policy

1 Introduction

365pkr ("the Platform", "we", "us", "our") operates the online gaming and entertainment platform available at 365pkr.onl. This Privacy Policy explains how we collect, use, store, protect and in some limited cases share personal information relating to registered players and platform visitors ("you").

This policy applies to all interactions with 365pkr — including using the website, the mobile app, contacting support, depositing or withdrawing funds, and participating in promotions or gaming activities. By registering an account or using the platform, you acknowledge that you have read and understood this Privacy Policy.

365pkr is committed to handling personal data responsibly. The platform does not monetise user data, does not operate advertising networks and does not share personal information with third parties beyond what is strictly necessary to operate the platform, process transactions and comply with applicable obligations.

If you have any questions about this Privacy Policy or how your personal data is handled, contact the support team via live chat or by email at [email protected].

2 What Personal Information We Collect

The personal information 365pkr collects falls into the following categories:

We do not collect sensitive categories of data such as medical records, religious beliefs or biometric data beyond what is required for standard identity verification.

3 How We Collect Your Information

Personal data is collected through three main channels:

• Directly from you: When you register an account, complete the identity verification process, make a deposit or withdrawal, contact support, or participate in a promotion, you provide information directly to 365pkr.
• Automatically: When you visit the 365pkr website or use the mobile app, certain technical data — such as your IP address, device information and browsing behaviour on the platform — is collected automatically through cookies, server logs and similar tracking technologies. This helps the platform function correctly and detect unusual activity.
• From payment providers: When a transaction is processed through JazzCash, Easypaisa, Raast or a bank transfer, the payment provider shares transaction confirmation details with 365pkr. This is limited to what is needed to credit your account or process your withdrawal.

4 How We Use Your Personal Information

Your personal data is used only for purposes that are directly connected to operating the 365pkr platform and providing services to you. These purposes include:

• Account management: Creating and maintaining your account, verifying your identity, managing your balance and enabling you to log in securely.
• Transaction processing: Processing deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast and bank transfers; confirming payment receipt and crediting balances accurately.
• Security and fraud prevention: Detecting and investigating suspicious activity, preventing bonus abuse, identifying multiple accounts linked to a single player, and protecting the platform from automated attacks.
• Customer support: Responding to your queries, resolving disputes, investigating account issues and providing assistance through live chat and email.
• Platform improvement: Understanding how players use the platform, which features are popular, and where technical issues occur — using aggregated, anonymised data to make improvements.
• Promotions and bonuses: Administering bonus offers, verifying eligibility for promotions and managing wagering requirement tracking.
• Responsible gaming: Monitoring account activity for signs of problem gaming behaviour, processing self-exclusion requests and enforcing any player-requested restrictions.
• Compliance: Meeting applicable anti-fraud, anti-money laundering and financial compliance obligations that apply to online payment processing and account management.

5 Who We Share Your Data With

365pkr does not sell, rent or trade personal data. Sharing only occurs in the following limited, necessary circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the minimum information required to process your deposits and withdrawals. Each provider operates under its own privacy and data protection obligations.
• Identity verification services: Where third-party KYC (Know Your Customer) verification tools are used to confirm your identity against your CNIC, the minimum required data is shared solely for verification purposes.
• Technology providers: Hosting, cloud infrastructure and platform technology partners who process data on behalf of 365pkr under strict data processing agreements. These parties do not have the right to use your data for their own purposes.
• Fraud and security services: Where specialist anti-fraud or security tools are used to detect suspicious activity, relevant technical data (such as IP addresses and device fingerprints) may be processed by those systems.
• Legal obligations: In the event that applicable law, a court order or a regulatory authority requires 365pkr to disclose information, we will comply with that obligation. We will notify you where we are legally permitted to do so.

6 Payment Data and PKR Transactions

All financial transactions on 365pkr are conducted in Pakistani Rupees (PKR). The platform supports deposits and withdrawals via JazzCash, Easypaisa, Raast and direct bank transfers. The following specific data handling practices apply to payment-related information:

• 365pkr does not store full card numbers, CVV codes or complete bank account numbers on its own servers. Payment credential data is handled directly by the relevant payment provider using their own security infrastructure.
• Transaction records — including amounts, timestamps, method identifiers and status — are retained by 365pkr for account management, dispute resolution and compliance purposes.
• The mobile number or account identifier associated with your JazzCash or Easypaisa account is stored in association with your 365pkr account for withdrawal processing purposes.
• Withdrawal requests are matched against your verified identity details. Payments cannot be sent to accounts in a different name than your verified 365pkr account, which is a standard fraud prevention measure.
• 365pkr monitors transaction patterns as part of its anti-fraud and responsible gaming obligations. Unusual deposit or withdrawal patterns may trigger a manual review of your account.

7 Cookies and Tracking Technologies

365pkr uses cookies and similar tracking technologies to make the platform function correctly, keep you logged in securely and understand how the platform is being used. The following types of cookies are used:

• Essential cookies: Required for the platform to function. These handle your login session, keep your account authenticated between pages and enable core features. You cannot opt out of essential cookies while using the platform.
• Functional cookies: Remember your preferences — such as language settings or your last visited game category — to improve your experience across sessions.
• Analytics cookies: Collect anonymised data about how players navigate the platform, which pages load slowly and which features are used most. This data is used internally for platform improvement and is not shared with third-party advertising platforms.
• Security cookies: Detect and prevent fraudulent activity, verify that actions are being performed by a human user, and protect login sessions from hijacking.

You can manage cookie preferences through your browser settings. Disabling functional or analytics cookies will not prevent you from using the platform, but may affect how certain features behave. Disabling essential cookies will prevent the platform from functioning correctly.

8 How Long We Keep Your Data

365pkr retains personal data for as long as is necessary for the purposes it was collected, or as required by applicable compliance obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your active account and for a period after account closure to handle any outstanding disputes, chargebacks or compliance requirements.
• Transaction records: Financial transaction records are retained for a minimum of five years following the date of the transaction, in line with standard financial record-keeping obligations.
• Identity verification documents: CNIC copies and verification records are retained for a minimum of five years following account closure, or longer where required by applicable law.
• Support correspondence: Live chat transcripts and email support records are retained for up to two years from the date of the interaction, or longer if related to an unresolved dispute or compliance investigation.
• Technical and session data: IP logs and session data are retained for a shorter period (typically 90 days) unless specific security or fraud investigation purposes require longer retention.

When data reaches the end of its applicable retention period and there is no legal or compliance reason to retain it further, it is securely deleted or anonymised.

9 Security Measures

365pkr takes the security of your personal data seriously. The platform implements multiple layers of technical and operational security to protect your information from unauthorised access, disclosure or loss:

• Encryption in transit: All data transmitted between your device and 365pkr servers is encrypted using HTTPS/TLS. This applies to login, account management, deposits, withdrawals and all other platform interactions.
• Encryption at rest: Sensitive personal data stored on 365pkr infrastructure is encrypted at the storage level.
• Access controls: Access to personal data within the 365pkr organisation is restricted to staff and systems that genuinely require it to perform their function. Access logs are maintained.
• Fraud detection: Automated systems monitor account activity for patterns consistent with account takeover, bonus abuse and fraudulent transactions. Suspicious activity triggers manual review.
• Password security: Player passwords are stored using secure one-way hashing. 365pkr staff cannot see your password in plain text.

10 Your Rights Over Your Personal Data

As a 365pkr account holder, you have the following rights in relation to your personal data:

• Right to access: You can request a copy of the personal data that 365pkr holds about you. This includes your account details, transaction history, verification records and support correspondence.
• Right to correction: If any of your personal data held by 365pkr is inaccurate or out of date, you can request that it be corrected. Contact support with the relevant details.
• Right to deletion: You can request that your personal data be deleted. Note that this right is subject to legal retention obligations — transaction records, for example, must be retained for a defined period regardless of a deletion request. Where full deletion is not possible due to legal obligations, the platform will explain which data cannot be deleted and why.
• Right to restrict processing: In certain circumstances, you can request that 365pkr restrict how your data is processed while a specific concern is being investigated.
• Right to data portability: You can request that your personal data be provided to you in a structured, commonly used format so that you can transfer it if needed.

To exercise any of these rights, contact 365pkr support via live chat or email at [email protected]. Requests will be acknowledged and processed as promptly as possible. In most cases, straightforward requests are handled within 30 days.

11 Children and Minors

365pkr is strictly an adult platform. The minimum age to register and use the platform is 18 years. 365pkr does not knowingly collect personal data from anyone under the age of 18.

Age verification is part of the account registration process and is reinforced during the identity verification (KYC) stage, where your CNIC is used to confirm your date of birth. Any account found to belong to a player under 18 will be immediately closed and any funds will be handled in accordance with the applicable Terms and Conditions.

If you have reason to believe that a minor has registered on the platform or that a minor has access to your account, contact 365pkr support immediately so that the situation can be investigated and addressed without delay.

12 Changes to This Privacy Policy

365pkr may update this Privacy Policy from time to time. When changes are made, the revised policy will be published on this page with an updated "Last Updated" date at the top. Where changes are considered significant — for example, changes to how data is shared or a new category of data being collected — registered players will be notified through the platform or by email where reasonably practicable.

Continued use of the 365pkr platform after a policy update has been published constitutes acceptance of the revised terms. If you have concerns about a policy change, contact support or review the updated policy carefully before continuing to use the platform.

13 Contact Us About Privacy

For any questions, requests or concerns about this Privacy Policy or the way your personal data is handled by 365pkr, please use one of the following channels:

• Live chat: Available 24/7 directly on the 365pkr platform. This is the fastest route for any time-sensitive data concern.
• Email: [email protected] — staffed during standard Pakistan business hours for email correspondence. Please include your registered email address and account username in your message so the team can locate your account quickly.

When submitting a data rights request by email, include a brief description of your request, your registered email address and — where relevant — a reference to the specific data or transaction you are enquiring about. This allows the support team to locate your records and process the request efficiently.